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Delivery & Returns

DELIVERY & RETURNS

COOLEEZ Children’s Wear is happy to refund or exchange a full priced item within 7 days from your order delivered date (excluding delivery charge), in accordance with the distance selling regulations. Items must be returned with all original tags still attached and in original packaging. Items must not be soiled, damaged or smell of smoke or any other odour. 

All sale, discounted or promotional items must be returned within 7 days from your order delivered date. On some items there may be no return because they are heavily discounted.

A full refund or exchange will only be guaranteed if the item is returned within the time frames stated above. Any items received after this date will be sent back to the original delivery address.

 

Please indicate on your delivery note the reason for returning the item. You must return your delivery note with your item so we can trace your order and issue your refund.

 

The cost of returning the item to us is your responsibility unless the item is faulty or you have received an incorrect order therefore we will refund postage costs up to a maximum of the postage price you originally paid on your order.

 

Item (s) should be returned via an insured, traceable service. Please make a note of any tracking numbers in case they are required. We are not responsible for any damaged caused to goods in transit, so please insure that they are securely packaged.

 

Please allow up to 7 working days after we receive the goods for the refund to be credited to your bank account.

 

Send all returns to: COOLEEZ Children’s Wear, 64 Main Street, Kinsale, Co Cork accompanied by the original invoice sent with the item with written reason stated on it for return.

 

Postage fees cannot be refunded.

 

Delivery Rates

 

Ireland & NI  - €3.95 (Next Working Day)

Next Day Delivery on orders placed before 1pm.

UK - €8 (2 - 3 working days)

EUROPE - €8 (2 - 5 working days)

USA & CANADA - €8 (4 - 10 working days)

AUSTRALIA & NEW ZEALAND - €8 (7 - 14 working days)